Asterisk tips for integration with Avaya

There are many occasions where you need to have some sort of communication between your Asterisk system and an external system, be it another telephony platform or external application. The beauty of Asterisk is it’s superb flexibility in terms of collaboration or integration with external phone systems or applications. One common scenario is integration to Avaya system. Here in this post I try to highlight some of the tips and tricks in order to establish a successful communication with Avaya.

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Hotline calls (PLAR) with Asterisk

Hotline/Warmline, also known as Private Line Automatic Ringdown (PLAR), is a line used for priority telephone service. When using with a SIP phone you must make sure the phone supports this feature. As of this writing I know that Polycom SIP phones support sending a signal to Asterisk upon the offhook event.

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