Virtual extensions with FreePBX 2.4

Based on a customer request, we needed to have some virtual extensions (Voice Mail enabled) but the problem was that they wanted the incoming calls to extensions to ring 4 times before falling back to voice mail. Since by default FreePBX will get the extension status as UNAVAILABLE and I couldn’t get virtual extension running with this version of freepbx, i did this trick:

add the following context to /etc/asterisk/extensions_custom.conf

exten => 1,1,Noop(this is for option 1)
exten => 1,n,playtones(ring)
exten => 1,n,wait(20)
exten => 1,n,goto(ivr-12,s,1) 

exten => 2,1,Noop(this is for option 2)
exten => 2,n,playtones(ring)
exten => 2,n,wait(20)
exten => 2,n,goto(ivr-16,s,1) 

exten => 3,1,Noop(this is for option 3)
exten => 3,n,playtones(ring)
exten => 3,n,wait(20)
exten => 3,n,goto(ivr-14,s,1)

Then I forwarded the calls to these extensions.

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